1What is your favourite product and why? How would you improve it?
Pick a product you actually use and can analyse deeply. Structure:
- What it is and who it's for: "Google Pay, for everyday UPI payments in India."
- Why it's great, linked to user needs and business: "It made paying a ₹20 chai as easy as scanning a QR code; the experience is fast and trustworthy, the people-centric chat view makes payment history easy to scan, and reliability builds habit."
- A meaningful weakness with evidence: "Finding an old transaction or a refund status is hard; small merchants struggle to reconcile payments."
- An improvement with a target user, a solution and a metric: "A merchant daily summary with downloadable reports and refund tracking; success = weekly active merchants using reports and fewer support tickets about missing payments."
Interviewers judge user empathy, structured thinking and whether you consider business impact.