H S Karthik
Customer Support Professional skilled in CRM, Team Leadership, and Salesforce
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About
I am a Customer Service professional with over 4 years of experience in customer support, team coordination, complaint resolution, and CRM operations. I have experience handling high-volume customer interactions for Amazon through Hinduja Global Solutions (HGS). I am skilled in customer relationship management, issue resolution, team leadership, scheduling, and cross-functional communication.
Skills
Experience
Customer Care Lead · Hinduja Global Solutions (HGS)
Jul 2022 – Jul 2024
Work experience
Led daily customer support operations, managed team members, coordinated schedules using Google Workspace and Notion, handled complex escalations, and utilized Salesforce and Zendesk for case management.
Customer Care Representative (Amazon Process) · Hinduja Global Solutions (HGS)
Jun 2019 – Jun 2021
Work experience
Provided voice-based customer support for Amazon, resolving queries related to orders, payments, deliveries, returns, and refunds. Managed complaints, processed requests, and maintained accurate CRM records.
Education
Sharadha Vilas College of Pharmacy
Diploma in Pharmacy, Pharmacy
2023
Mahajana PU College
Pre-University (PUC)
2018
Adhyayan School
Secondary School Leaving Certificate (SSLC)
2015